WHSmith Jobs – Post Office Operations Manager

Job Description:

Are you an influential leader looking to play a key role in your branches success? We are looking for outstanding individuals used to working to challenging business objectives and managing budgets to join our team. Reporting into the Store Manager, you will be looking after a team where you will have previous experience of managing performance, from appraisals through to disciplinary.

Job Responsibilities:

• Support the Store Manager with employee lifecycle from recruitment to appraisals, training and disciplinary procedures.
• Ensure the branch is fully compliant with all current legislation and POL compliance and training requirements.
• Maximise opportunities to drive sales and increase footfall
• Ensure all staff deliver a professional, friendly service to all customers
• Create a customer service led culture which is always striving to improve performance
• Play an active role in the branch with the team
• Drive the team to achieve both individual and branch targets including sales, shrink, waste, cash loss and staff costs
• Work closely with the Store Manager to identify cost saving measures and sales opportunities through analysis of the Profit & Loss statement

Job Requirements:

• Experience in supporting delivery of store objectives, including maximising sales and controlling shrink
• Leading by example and setting high standards for your team
• Proven retail experience in a management role
• Coach and mentor the team to improve performance
• Working knowledge of profit & loss accounts
• Previous experience of working to and achieving demanding targets within tight budgets

Job Details:

Company: WHSmith

Vacancy Type: Full Time

Job Functions: Management Manufacturing

Job Location: Warminster, GB, UK

Application Deadline: N/A

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