Vodafone Vacancies – Service Operations Engineer

Job Responsibilities:

• Support continuous service improvement
• Develop and broaden capabilities through coaching, mentoring and the creation of high quality technical support documentation.
• Keep customers’ businesses connected through pro-active and reactive technical support of cloud and security customer incidents and requests.
• Deliver root cause fix and/or workaround of complex customer incidents.
• Use business and customer toolsets and deliver service availability in line with agreed service levels

Job Requirements:

• Confident when interacting with technical colleagues, customers, and key stakeholders
• Clear understanding of security standards and principles surrounding operating systems and user management
• Have a proven track record of resolving complex high severity customer incidents
• Proven ability to focus on the customer at all times
• 3-4 years’ experience supporting physical and virtual server and network platforms and data protection technologies

Job Details:

Company: Vodafone

Vacancy Type: Part Time

Job Location: Leeds, England, UK

Application Deadline: N/A

Apply Here

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