Vacancies at Old Mutual – Consultant Customer Care

Job Description:

Manage the end-to-end customer experience for new and existing business by providing first line support to resolve queries, service and retain existing policies and generate sales by co-ordinating activities within Service Level Agreements (SLAs).

Job Responsibilities:

• Forward accurate policy documents to customers within mandated timeframes.
• Telephonically guide customers through the product offering, pricing, terms and conditions.
• Take ownership of queries and ensure they are resolved timeously and effectively.
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
• Demonstrate excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer.
• Escalate unresolved matters and keep the customer informed of any delays in resolving an issue.
• Handle urgent and complex enquiries and requests received telephonically and via email.
• Accurately and efficiently capture all customer data.
• Finalize calls at point of contact, where possible.
• Maintain the outlined QA average on all calls.

Job Requirements:

• Must be fluent in Afrikaans
• Must have FAIS credits
• RE Compulsory
• Must have the relevant Short Term Insurance experience

Job Details:

Company: Old Mutual

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, South Africa

Application Deadline: N/A

Apply Here

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