USCIS Careers – Immigration Services Officer

Job Description:

This position is located in the Field Operations Directorate, Office of Field Operations, District 42, San Jose CA Field Office. As an Immigration Services Assistant (Office Automation), you will support the Adjudication Services Process by assisting Immigration Services Officers, manage files, databases, and correspondence, provide security checks, research, and analyze data, prepare reports and provide direct service to customers.

Job Responsibilities:

• Identifying incoming applications that require expedited service or requests for fee waivers and channel those through the correct work process.
• Managing individual case files, accounting for the movement of files to other locations, conducting audits of files and acting as a records liaison with other agencies.
• Pre-screening various applications and submissions by USCIS customers for accuracy and completeness of initial supporting documentation.
• Performing analysis on files, reports, and information systems and databases to update information and maintain data integrity.
• Producing highly sensitive and secure documents.
• The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
• Scheduling applicant appointments, communicating directly with applicants and their representatives.
• Editing and creating office documents and correspondence using office automation software, i.e. graphics, databases, spreadsheets, and word processing.

Job Requirements:

• Reviewing and verifying accuracy and completeness of submitted documents for benefits.
• Successfully pass a Background Investigation including financial disclosure
• Maintaining subject matter files, technical instructions, and/or operating procedures.
• Providing routine information and assistance on applications for benefits.
• You must be a U.S. Citizen or U.S. National to apply for this position
• Reviewing and screening applications for benefits to ensure validity of documentation submitted.
• You must pass a drug screening
• Responding to inquiries by phone and/or in writing.
• Creating and maintaining spreadsheets/databases.
• Performing office automation duties using word processing to edit and reformat correspondence and reports.

Job Details:

Company: USCIS

Vacancy Type: Full Time

Job Location: Dallas, TX, US

Application Deadline: N/A

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