Job Description: As a Capability Assistant Manager, you will support the Capability Manager and the Financial Support Services team in the development and implementation of training. You will be working closely with the operational teams and customer service managers to help understand the challenges and opportunities, improving the Partner and customer experience, and implementing them with the support of the team. Job Responsibilities: Provide proactive and tactical capability analysis to the Leadership team, focusing on key KPI’s. Including the use of their technical skills to collate and analyse data and turn this into bespoke information and reports Provide coaching to ensure a consistent level of competency and alignment to regulatory expectations Support the Capability Manager in delivering the M&FSS Strategy Review processes conducting annual reviews to ensure continuous improvement and a control environment across the department Support implementation of operational strategies to ensure exceptional customer experience delivery in line with TSB values Deliver Induction training across Financial Support Services Job Requirements: Feel what customers feel - By feeling what customers feel we can continuously engage with them in the most productive way. Say it straight - By saying it straight, with mutual trust and respect, we'll have open, honest and clear conversations at all times and at all levels. Look for better - By always looking for better we challenge each other to think creatively and make improvements. Do what matters - By doing what matters, we focus on what makes the biggest difference to our shared objectives and responsibilities. Job Details: Company: TSB Vacancy Type: Temporary Job Location: Gloucester, England, UK Application Deadline: N/A Apply Here vacanciesforyou.xyz
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