TJ Maxx Hiring 2025 – Retail Department Supervisor

Job Description:

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.

Job Responsibilities:

• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools
• Provides and accepts ongoing recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed
• Promotes safety awareness and supports maintenance of a risk-free environment
• Ensures adherence to all labor laws, policies, and procedures
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Role models exceptional customer service
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Promotes credit and loyalty programs during customer interactions
• Performs other duties as assigned
• Supports and participates in store shrink reduction goals and programs

Job Requirements:

• Strong communication skills
• Strong organizational skills with attention to detail
• Strong understanding of merchandising techniques
• Ability to train others
• Capable of handling multiple tasks at one time
• Ability to respond appropriately to changes in direction or unexpected situations
• One year retail and 6 months of leadership experience.
• Team player, working effectively with peers and supervisors to accomplish tasks

Job Details:

Company: TJ Maxx

Vacancy Type: Full Time

Job Location: Charlotte, NC, US

Application Deadline: N/A

Apply Here

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