TFL Jobs in London – Executive Manager

Job Description:

We’re looking for an Executive Manager to support the efficient operation of the Director’s office. It’s a busy team – with a combination of day to day operations mixed with major strategic change to deliver TfL’s objectives.

You will be responsible for a variety of key/critical activities that ensure the smooth running of the Director’s office including responding on behalf of the Director to all Mayoral questions and Freedom of Information requests. Leading on all external correspondence you will need to have strong stakeholder skills and a good understanding of the political environment in which TFL operates.

Job Responsibilities:

• Deal with enquiries in an appropriate, timely manner to promote and protect TfL’s reputation.
• Supports Directorate governance through submission and forward planning of approvals and strategy papers.
• Co-ordinates production of, and review for approval, priority correspondence for the Director.
• Monitors follow-up of any press related activity and the review of Mayor’s questions and responses related to the directorate.
• Ensures all out going communications is of a high quality and consistent with TfL policy and delivered in a customer focused way taking business and political awareness / sensitivities into account.
• Co-ordinates and edits briefing notes for internal and external use to ensure that a positive and accurate message is provided at all times with appreciation for political sensitivities.
• Providing guidance to senior managers on behalf of the Director in the preparation of key management documents.
• Supports directorate departments in achieving customer service performance targets for responding to customer / Mayors / MP inquiries etc. and works to improve quality metrics associated with customer correspondence.
• Leading on managing the flow of management information within the directorate, being accountable for ensuring all reporting procedures are met

Job Requirements:

• Good knowledge of internal and external communication methods, including how to handle and respond to politically sensitive and high-profile queries and correspondence.
• Comprehensive understanding of Transport issues including the Mayor’s Transport Strategy
• Qualified to degree level or significant relevant experience.
• Experience of working with and balancing the needs of a number of key stakeholder groups, influencing and promoting cohesiveness.
• Good written communication skills with the ability to interpret complex information and adopt different styles of writing to suit audience – Advanced
• Good understanding of working within a highly politicised environment.
• Ability to work effectively under pressure, respond quickly to developing events, produce accurate information, and draft responses and reports within tight time scales – Advanced
• Experience of working within a large and complex organisation with a high customer service ethos.

Job Details:

Company: TFL

Vacancy Type: Full Time

Job Location: London, GB

Application Deadline: N/A

Apply Here

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