Siemens Careers UK – Support Account Manager

Job Description:

The goal of the Support Account Manager is to sustain a high level of support experience and drive the use of newly released software with the customer. The SAM is assigned to key accounts to orchestrate all support activity, provide maintenance planning, and handle all escalations by acting as a single point of contact for support.

We offer a role with responsibility, independence and the possibility to contribute proactive. We foster a team work culture with room for individual development.

Job Responsibilities:

• Engage with major and strategic accounts to gather business and technical requirements, determine business needs and architect appropriate solutions
• Acts as a single point of contact and advocates and orchestrates support activities across a customer organization and within PL.
• Work with customers to develop and deliver solutions in cooperation with the different SPLM development groups.
• Coordinating internal resources for the flawless solution on-time delivery.
• Oversee technical resources in the software delivery solutions to ensure successful client adoption setting

Job Requirements:

• Establish and build a trusted advisor relationship from both a business and technical perspective with major and strategic accounts, sales executives, and technical resources
• Develop a keen understanding of the customer’s specific business and technical drivers and major initiatives
• Understand the customer’s business structure and product lifecycle processes
• Help the customer in the definition of business and technical requirements in the areas of product development, manufacturing and support
• Support the customer during the implementation and operation of appropriate Siemens solutions by navigate reported issues through the involved SPLM departments
• Coordinates the communication, provides a transparent and regular status overview and demand response from involved SPLM departments and customer related resources
• Proactively reviews/analyzes support needs across product portfolio and manages escalations and prioritizes issues
• Analyzes the dependencies of issues to ensure correct severity classification
• Acts as a liaison between customer and product engineering

Job Details:

Company: Siemens

Vacancy Type: Full Time

Job Location: Edinburgh, GB

Application Deadline: N/A

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