Santam Insurance Vacancies – Client Service Consultant

Job Description:

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

Job Responsibilities:

• Ensuring client service level agreements are met and exceeded.
• Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence.
• Excellent time management skills.
• Handle all the administrative tasks according to agreed standards and turnaround times.
• Accurately capture client information on the relevant system.
• Consistent achievement of agreed productivity.
• Ensuring accurate completion client requests and follows up to ensure queries are resolved timeously, as per service level agreement.
• Engage with client in a client centricity manner.
• Execute client requests within the agreed timeframes, quality standards and legislation.

Job Requirements:

• Grade 12/ Matric
• Experience in short term insurance
• Regulatory Exam (RE 5)
• Willing to work shifts as well as overtime
• NQF Level 4 Qualification in Short Term Insurance

Job Details:

Company: Santam Insurance

Vacancy Type:  Full Time

Job Location: Bellville, Western Cape , South Africa

Application Deadline: N/A

Apply Here

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