Sanlam Learnership 2025 – Claims Assessing Team Manager

Job Description:

Job Responsibilities:

• Conduct interview and approve successful candidates.
• Conduct and oversee team members meeting.
• Promote excellent service concept and share excellent service feedback with team members.
• Define and implement team key performance area goals to achieve overall department goals.
• Conceive and implement creative methods to encourage team coercion.
• Encourage Team members to live by and adhere to the miway’s values.
• Provide guidance and assistance on problematic and technical repair decisions.
• Set up and conduct formal feedback sessions with team members where FB is valid.
• Manage and maintain relationships with all stake holders.
• Attend to re-assessment and give feedback if required.
• Track team key performance areas and oversee performance management of team members.
• Oversee team annual leave.
• Contact clients and evaluate validity where Very bad FB is received.
• Implement and foster a positive can-do attitude to team members.
• Provide internal training & support for new recruits.
• Coaching & Training of stuff where applicable.
• Monitor the correct execution of all department procedures and processes through random audits.
• Plan and implement a sustainable training program for a team – both technical and service related.
• Analyze and develop plan of action to correct problems identified during department meetings.
• Conduct and approval of write-off assessments above pre-determined amount.
• Attend to claim queries from Call center staff requiring management input.
• Monitor & audit work in progress done by the team.
• Monitoring and auditing of all additional repair costs.

Job Requirements:

• Organised
• Professionalism
• Takes ownership and responsibility
• Self-disciplined
• Excellent administrative skills
• Self-motivated
• Deadline and results oriented
• Must be highly proficient in dealing with clients at all levels
• Must have own vehicle
• Analytical
• Ability to multi-task and cope with pressure
• Problem solving skills and solution oriented
• Team work
• Enthusiastic and passionate about the job and the company
• Customer focus
• Desire to excel
• Excellent interpersonal and communication skills (verbal and written)
• Flexibility
• Able to work flexible hours
• Attention to detail
• Sound knowledge and/or understanding of TIA, Abuntex

Qualification & Experience:

• Payment approval and rejections
• Operate within claims guidelines and compliance
• Automotive Damage Claims
• Assessing and processing of claims
• Claims settlements of a complex nature

Job Details:

Company: Sanlam

Vacancy Type:  Full Time

Job Location: Midrand, Gauteng, South Africa

Application Deadline: N/A

Apply Here

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