Job Description: Looking for a new opportunity? The claims department is looking for an individual to fill the post of a Claims Assessing Team Manager. Job Responsibilities: Conduct interview and approve successful candidates. Conduct and oversee team members meeting. Promote excellent service concept and share excellent service feedback with team members. Define and implement team key performance area goals to achieve overall department goals. Conceive and implement creative methods to encourage team coercion. Encourage Team members to live by and adhere to the miway’s values. Provide guidance and assistance on problematic and technical repair decisions. Set up and conduct formal feedback sessions with team members where FB is valid. Manage and maintain relationships with all stake holders. Attend to re-assessment and give feedback if required. Track team key performance areas and oversee performance management of team members. Oversee team annual leave. Contact clients and evaluate validity where Very bad FB is received. Implement and foster a positive can-do attitude to team members. Provide internal training & support for new recruits. Coaching & Training of stuff where applicable. Monitor the correct execution of all department procedures and processes through random audits. Plan and implement a sustainable training program for a team - both technical and service related. Analyze and develop plan of action to correct problems identified during department meetings. Conduct and approval of write-off assessments above pre-determined amount. Attend to claim queries from Call center staff requiring management input. Monitor & audit work in progress done by the team. Monitoring and auditing of all additional repair costs. Job Requirements: Organised Professionalism Takes ownership and responsibility Self-disciplined Excellent administrative skills Self-motivated Deadline and results oriented Must be highly proficient in dealing with clients at all levels Must have own vehicle Analytical Ability to multi-task and cope with pressure Problem solving skills and solution oriented Team work Enthusiastic and passionate about the job and the company Customer focus Desire to excel Excellent interpersonal and communication skills (verbal and written) Flexibility Able to work flexible hours Attention to detail Sound knowledge and/or understanding of TIA, Abuntex Qualification & Experience: Payment approval and rejections Operate within claims guidelines and compliance Automotive Damage Claims Assessing and processing of claims Claims settlements of a complex nature Job Details: Company: Sanlam Vacancy Type: Full Time Job Location: Midrand, Gauteng, South Africa Application Deadline: N/A Apply Here vacanciesforyou.xyz
Latest Jobs 2025 | Vacancies For You