Rockwell Automation Internship Application – Manager

Job Description:

The North America Regional Sr Manager of Customer Success will lead a team of Customer Success Representatives and third parties to ensure customers achieve their business outcome with Rockwell Automation’s subscription and services contracts. Responsible for ensuring effective technology and services adoption that leads to high renewal rates and expansion of annuity based contracts and subscriptions.

Job Responsibilities:

• Co-manage channel relationships as they pertain to customer success
• Leverage contract proposal development/management through the Global Engineering Center (GEC)
• Communicates with services delivery teams to help ensure an optimal customer experience
• Responsible for the management of all contracts & SW subscriptions within area of responsibility
• Responsible for driving managed service contracts (including renewals and upsells)
• Provide feedback to the portfolio team to ensure customer feedback is built into service offerings.
• Responsible for understanding customer data and insights and ensuring that it is packaged to provide Customer specific value proposition
• Partners with the portfolio team and the service delivery team within Rockwell to provide insights into how offerings are performing at customer sites
• Translates Global strategy for Customer Success Organization into area of responsibility to ensure customers achieve their business outcomes within area of responsibility
• Leads a regional team responsible for Adoption, Expansion and Renewal of contracts and subscriptions.

Job Requirements:

Qualification & Experience:

• At least 10 years of work experience and experience with managing a talent pool from diverse fields (technical and non-technical).
• Deep knowledge on sales process and cycle – Ability to collaborate and build trust with sales.
• Comprehending the needs and requirements of customers in order to bring strategic value to them. Promoting customer needs as the key driver for business goals and initiatives.
• Must be willing to travel up to 40%
• Excellent presentation and communication skills (written and verbal) to various levels of the organization
• Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• Have intimate knowledge on how services are organized and delivered – Collaborate with them on behalf of customers.
• Ability to motivate others to make customers successful
• Person can work anywhere within the continental United States
• Strong negotiation skills
• Experience with understanding customer buying behaviors & processes
• Bachelor’s degree in Business Administration, engineering or related fields.

Job Details:

Company: Rockwell Automation

Vacancy Type: Full Time

Job Functions: Other

Job Location: Cleveland, OH, USA

Application Deadline: N/A

Apply Here

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