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Website RBC
Job Description:
This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank. Working on or near the trading floor, this candidate will join an existing hands-on RTB (Run the Bank) production support team. This role is within the Client Technology Production Services
Job Responsibilities:
- Responsibilities include rotational weekend release work + checks
- Influence cross-discipline teams on new opportunities in managing client intelligence
- Manage releases and coordinate bugs/enhancement with internal development and external vendors
- Provide user-facing front office production support for local and remote users leveraging the Salesforce platform
- Leverage your strong written and verbal presentation skills including creating of documentation in Confluence runbooks
- Work closely and integrate with the CTB (Change The Bank) team to engage in collaborative agile-based development
- Support JAVA spring-based interfaces into and out of Salesforce running on Linux
Job Requirements:
- Solid experience working in a production support capacity facing off, to demanding front office users at a major financial institution
- Experience with RHEL Unix / Linux / Windows environments and basic scripting (Perl, Bash, Python, Powershell, batch)
- Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management
- Extensive experience building, maintaining, and supporting Salesforce Sales Cloud
- Strong analytical/critical thinking with the implied ability to continuously multitask and manage priorities
- Experience with MS SQL / Sybase or another equivalent relational database. Ability to write on the fly DB statements
- Disciplined approach to document all processes, issues, and user stories in Confluence and Jira
Job Details:
Company: RBC
Vacancy Type: Full Time
Job Location: Sheffield, GB
Application Deadline: N/A
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