Job Description: This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank. Working on or near the trading floor, this candidate will join an existing hands-on RTB (Run the Bank) production support team. This role is within the Client Technology Production Services Job Responsibilities: Responsibilities include rotational weekend release work + checks Influence cross-discipline teams on new opportunities in managing client intelligence Manage releases and coordinate bugs/enhancement with internal development and external vendors Provide user-facing front office production support for local and remote users leveraging the Salesforce platform Leverage your strong written and verbal presentation skills including creating of documentation in Confluence runbooks Work closely and integrate with the CTB (Change The Bank) team to engage in collaborative agile-based development Support JAVA spring-based interfaces into and out of Salesforce running on Linux Job Requirements: Solid experience working in a production support capacity facing off, to demanding front office users at a major financial institution Experience with RHEL Unix / Linux / Windows environments and basic scripting (Perl, Bash, Python, Powershell, batch) Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management Extensive experience building, maintaining, and supporting Salesforce Sales Cloud Strong analytical/critical thinking with the implied ability to continuously multitask and manage priorities Experience with MS SQL / Sybase or another equivalent relational database. Ability to write on the fly DB statements Disciplined approach to document all processes, issues, and user stories in Confluence and Jira Job Details: Company: RBC Vacancy Type: Full Time Job Location: Sheffield, GB Application Deadline: N/A Apply Here vacanciesforyou.xyz
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