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Website Petco
Job Description:
Ensures the health, welfare and proper care of all live animals. Provides grooming services that align with brand promise. Provides training, feedback and coaching for Pet Stylists, and all other salon partners. Ensures the safety of both salon partners and pets in our care. This job is composed of a variety of different tasks that may be covered by Petco operational standards, policies and procedures.
Job Responsibilities:
- Ensure the safety, health and well-being of animals by following Petco standards, policies and procedures. Exhibits a high level interest in animal welfare. Follow pet parent’s instructions and/or Breed Profiles/Standards when clipping or trimming an animal’s coat. Provides courteous service to all guests by utilizing INTENT behaviors in the salon. Reviews guest experience surveys & results with General Manager and works with salon staff to develop action plans.
- Supervises the daily operations of the grooming salon. Reviews all grooming partners’ paperwork(s) daily to ensure the proper sales are recorded on each pet and salon partner before turning in to the General Manager. In partnership with the General Manager, orders supplies as necessary for the grooming salon and properly maintains clippers, blades, and other hand tools required to perform grooming services. Assists with building the grooming business (IE: Reminder calls, Greeting guests on the sales floor and or during vaccination clinics or dog training sessions to promote grooming services). Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals. Interacts professionally and effectively through verbal and written communication with internal and external partners and guests. Ensures that the salon is staffed and properly trained to offer grooming services during all hours of operations. Work with General Manager on proper scheduling within the salon, to include days, evenings and weekends Meets grooming sales projections, controls payroll and expenses to meet target, maintains daily and weekly records, schedules guest grooming appointments, assists in preparation of bi-weekly work schedule. Analyzes reports to assess the state of the business and develops action plans to improve where needed to achieve targets and goals. Performs activities to maintain a knowledge and understanding of Store Sales, performance and data.
Job Requirements:
- Minimum two years’ experience in all breeds grooming is required. Experience monitoring and providing direction to Grooming partners is preferred. Previous supervisory experience and prior retail experience are preferred.
Qualification & Experience:
- Minimum high school diploma (its equivalency i.e. GED) or the equivalent work experience. Some college level business/management courses is preferred. 5 years’ experience in guest service roles as a store partner is preferred. Experience supervising partners, or demonstrating an aptitude for training, motivation and sales techniques, and analytical abilities is preferred.
Job Details:
Company: Petco
Vacancy Type: Full Time
Job Location: Redondo Beach, CA, US
Application Deadline: N/A
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