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Website Petco
Job Description:
Provide guests with exceptional customer service by being the subject matter expert on all products, nutrition, services, promotions, local community events and other areas of animal care and wellness.
Job Responsibilities:
- Be knowledgeable about pet-related events/resources and related costs within the community including dog parks, dog or cat shows, pet-friendly hotels, etc.
- Inform Guests of upcoming adoption events, explain our Think Adoption First philosophy.
- Be familiar with all new products and services in order to be able to engage with customers regarding new product and services features and benefits.
- Evaluate guest inquiries and as needed refers to the Leader on Duty.
- Express passion about animal welfare and maintain integrity in the work area.
- Provide a great experience by engaging with guests utilizing your acquired skills and training.
- Politely and professionally respond to inquiries regarding products, services and pricing via the telephone.
- Maintain familiarity with current promotions and special services.
- Be up to date with seasonal training such as flea and tick, pet summer safety, holiday promotions, etc. when applicable.
- Promote a positive culture of teamwork, inclusion, and collaboration.
- Bend, kneel, lift (up to 50 pounds, as necessary) and stand for long periods of time.
- Know the team and the areas of expertise for each partner so that they can connect the customer with the right partner to deliver the guest experience and desired.
- Complete other duties and special projects as assigned.
- Provide quick and courteous service to all PETCO customers and their pets by determining their needs and sharing product knowledge to suggest the appropriate merchandise and services to satisfy them.
Job Requirements:
- Must be PIJAC certified (California only).
- Must be certified on all Companion Animal Departments.
- Must be proficient in the use of the PETCO PetNet and have the ability to access product information using the POLARIS system.
- Possess basic computer skills with the ability to quickly research information from the Internet.
Qualification & Experience:
- A minimum of one year in a retail environment is highly preferred.
- Must be Nutrition certified.
- Prefer a minimum of 2 years of experience in providing the public information in the animal nutrition, care/wellness/treatment knowledge areas is required.
Job Details:
Company: Petco
Vacancy Type: Full Time
Job Location: Clinton, CT, US
Application Deadline: N/A
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