Patagonia Hiring – Customer Experience Guide

Job Description:

Our retail stores are where the brand comes to life, and as a Customer Experience Guide, you’re the embodiment of the brand for our customers. You welcome, assist and engage customers by providing a positive experience for everyone who comes in—ensuring that the customer’s needs are understood and met. You focus on building relationships. You share your knowledge of core sports and products, your passion for the community and your efforts to protect the local environment. You contribute to a team that is responsible for the store’s success through customer service, merchandising, operations, events, and environmental activism. All employees are encouraged and empowered to solve problems creatively and put the customer’s needs at the center of everything we do.

Job Responsibilities:

• You engage customers and inspire them to get involved.
• You participate in the annual local granting process.
• You use the company’s mission and core values as guides for decision making, and act as a brand advocate inside and outside of the store.
• You determine and meet the specific needs of each customer with kindness and creativity.
• You extend invitations for future brand engagement.
• You handle product returns in the spirit of our Ironclad Guarantee.
• You maintain a positive attitude at all times.
• You support and strive to achieve all store goals.
• You merchandise the store during downtimes: folding, hanging, steaming and stocking.
• You ensure accuracy in all point of sale operations.
• You accurately fulfill online orders and inventory transfers and are careful to avoid losing items.
• You practice security measures that help prevent theft and understand how to safely handle shoplifters.
• You practice safety consciousness at all times.
• You participate in all required training.
• You assist in the training of fellow employees.
• You aim to teach and learn something every day.

Job Requirements:

We want candidates with proven service experience who thrive in a team-based atmosphere. We’re seeking people who are passionate about their communities, the environment and caring for others. We need people who participate in and appreciate our core sports. Folks who deal well with ambiguity, learn on the fly, demonstrate sound judgment and solve problems creatively are most successful with us. We’re looking for someone who builds and maintains relationships with ease and desires to put the customer at the center of everything they do.

• Able to stand/walk for extended periods of time on the sales floor.
• Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking and store merchandising.
• Continually able to walk up and down a staircase carrying boxes, products and other necessary items.
• Able to regularly perform store maintenance duties: sweep, vacuum, empty trash, clean.
• Able to safely lift boxes up to 55 pounds.
• Comfortable climbing ladders.

Job Details:

Company: Patagonia

Vacancy Type: Full Time

Job Location: Denver, CO, US

Application Deadline: N/A

Apply Here

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