Nedbank Vacancies – Client Services Consultant

• Escalate all unresolved queries to management by logging the case on the system.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
• Provide client services to investors via various communication channels.
• Providing technical support in terms of Collective Investment Schemes and retirement products.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
• Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Adhere to the daily schedule to ensure that targets are met by following the work plan.

Job Requirements:

• Experience with Investments/Pension Funds/Retirement Fund in an Asset Management Business

Qualification & Experience:

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees
• A sound technical understanding of Collective Investment Schemes and Retirement products