Thursday , March 28 2024

Mr Price Jobs Durban – IT Support Team Lead

Website Mr Price Group

Job Description:

We’re looking for a new Team Lead in our Computer Operator (Monitoring) team!

Job Responsibilities:

  • Drive feedback to technology team on the state of incidents/problems and well as communicate RCA’s to key stakeholders.
  • Priortise and direct workflow of incidents to direct reports in the monitoring and data processing team.
  • Work with the team to identify patterns in the incidents logged and ensure that plans are put in place to reduce these repeat calls.
  • Ensure that all root cause documents are produced and future mitigations are tracked to completion as per the process.
  • This critical team in our technology division oversees running of systems by monitoring, logging, troubleshooting, escalating and reporting critical jobs, data transmission and environmental threats (power, floods, fire) to drive IT stability, minimise downtime and ensure all processes are completed in the best possible way.

Job Requirements:

  • Managing a team (performance, career development, leave, rosters etc)
  • Vendor & business stakeholder liaison
  • Innovating solutions and growing team efficiencies & skills
  • Resolution of in-depth problems to ensure stability in these environments

Qualification & Experience:

Job Details:

Company: Mr Price Group

Vacancy Type: Full Time

Job Location: Durban, Kwa-Zulu Natal, SA

Application Deadline: N/A

Apply Here

vacanciesforyou.xyz