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Website Momentum
Job Description:
To assist with providing and efficient and effective service to clients by providing support to the consulting team.
Job Responsibilities:
- Build and maintain a network of relationships with internal clients ensuring effective service delivery to consultants
- Assist with first line queries ensuring that they are resolved or escalated timeously
- Maintain a S14 register and assist with the monitoring of all section 14s applications, ensuring that the process followed is in line with legislation
- Take ownership for driving career development
- Maintain a register of all Pension Fund Adjuducator (PFA) complaints, ensure adherence to agreed timelines
- Maintain a consistent service delivery to consultants’ team that will result in client retention and satisfaction
- Build and maintain effective relationships with internal and external clients
- Ensure client retention by ensuring successful service delivery to senior fund relationship consultants
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
- Develop and maintain relevant databases and records for the team, for ease of reference and retrieval of data
- Assist with the preparation of agendas, board packs, minutes and file notes for client meetings ensuring quality and accurate reporting
- Assist with and follow up on action items from client meetings ensuring the timelines as agreed on are clearly stated
- Submit documentation to the regulator and follow up regularly to ensure timeous finalization
- Continuously develop own expertise in terms of professional, industry and legislation knowledge
Job Requirements:
- Client Commitment
- Drive for results
- Collaboration
- Self – awareness
- Diversity and Inclusiveness
- Impact and Influence
Job Details:
Company: Momentum
Vacancy Type: Full Time
Job Location: Sandton, Gauteng, South Africa
Application Deadline: N/A
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