Tuesday , December 5 2023

M&T Bank Employment – Teller

Website M&T Bank

Job Description:

As a Float Teller, you will specialize in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. Float tellers will frequently travel to different branches within a designated area to assist branch staff as needed.

Job Responsibilities:

  • Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
  • Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
  • Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
  • Accurately balance and process customer transactions efficiently following Bank Policy.
  • Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
  • Transition identified sales opportunity and provide introduction to appropriate banking partner.
  • Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
  • Process customer/account maintenance accurately.
  • Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.

Job Requirements:

  • High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience

Job Details:

Company: M&T Bank

Vacancy Type: Full Time

Job Location: Newark, DE, US

Application Deadline: N/A

Apply Here