Job Description: IT Cyber Security provides Lloyds Banking Group with a secure operating environment, safe from malicious attack or abuse of privilege by applying controls on behalf of Data Owners and promoting the secure use of IT across the Group. Key to this goal is creating a transparent, flexible model for securing Identity that enables the Group to react to both opportunities and challenges at pace. Job Responsibilities: You'll be responsible for the day to day running of the service; supporting a team of Service Leads and analysts delivering to an agreed SLA. This will involve ensuring that tickets get processed accurately within SLA, and managing any issues/escalations that occur. This will help to build a deep understanding of the service to proactively identify trends or problems; using this knowledge to undertake root cause analysis to determine and ultimately resolve issues and drive improvements. Service improvements will be identified, both from an operational and technical perspective, and the Assistant Technical Operations Manager will be responsible for documenting, presenting and ultimately implementing into BAU service, as well as using their experience of MI and reporting to be able to articulate and evidence benefits using a data-driven approach. Job Requirements: Good understanding of the delegated administration toolset Quest Active Roles Server (QARS) and administering accounts, groups and other object types within this toolset Experience of producing and utilising data/MI to manage service operations in both normal run and extraordinary/recovery situation. ServiceNow ITIL user experience with experience of reporting, dashboards, and record management Experienced leader in a fast-paced Operational Role with complex partners, with a core IT service. Job Details: Company: Lloyds Vacancy Type: Full Time Job Location: Manchester, England, UK Application Deadline: N/A Apply Here vacanciesforyou.xyz
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