Sunday , August 14 2022

Life Healthcare Careers – Services Manager

Website Life Healthcare

Job Description:

An opportunity exists for a Services Manager at Life Queenstown Private Hospital based in Komani reporting to the Hospital Manager, Benjamin Deyzel. The successful candidate will be responsible for efficiently coordinating and managing the internal support services and external service providers within the hospital environment to achieve Company objectives of quality, growth and people. Services managed may include: Catering, Cleaning, Security, Garden, Hygiene, Pest Control, Medical and General Waste, Laundry and Coffee Shops.

Job Responsibilities:

  • Maintaining productive relationships with service providers through regular meetings
  • Reviewing SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant parties
  • Identifying alert and incident trends and drive corrective actions
  • Effective relationship building with internal and external stakeholders
  • Preparing for and participate in various audits
  • Conduct regular audits, walkabouts and checks within the facility including services production areas (kitchens, cleaning storerooms, guard houses etc.
  • Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriately
  • Ensuring compliance to ISO 9001:2008 and ISO 1400:2004
  • Participating actively, where necessary, on internal and external review meetings
  • Driving and monitoring conformance to SLA, identify gaps and implement corrective action
  • Ensuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility

Job Requirements:

  • Motivating, influencing and managing people
  • Resilience
  • Leading by example
  • Customer responsiveness
  • Excellence orientated
  • Ethical behaviour
  • Problem-solving, analysis and judement

Qualification & Experience:

  • Minimum 3 years experience managing large/various teams
  • Experience within the Healthcare sector advantages. Other industries include Hospitality, Retail, FMCG or related sectors
  • Proven track record of minimum 3 to 5 years relevant experience managing outsourced/insourced Soft Services, Integrated Facilities
  • Management and Bundled soft services
  • Knowledge and exposure in Industrial Relations

Job Details:

Company: Life Healthcare

Vacancy Type:  Full Time

Job Location: Queenstown, Eastern Cape, South Africa

Application Deadline: N/A

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