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Website Lenmed
Job Description:
The Helpdesk Administrator will be the first point of contact for customer services and will be responsible for the day-to-day management of all
support calls as well as the highest level of technical support, whilst providing customer service to Lenmed employees by answering phones,
logging calls and emails into the tracking system as well as escalating technical problems where necessary.
Job Responsibilities:
- Continuously communicate with the IT Desktop and Infrastructure teams to keep abreast of system activitiesthat may impact end-users
- Ensure an efficient and effective service is provided to the end-user
- Capex creation and PO Tracking
- Flexibility of working hours
- Facilitate incoming requests, incidents and problems leveraging off ITSM best practices
- Monitor progress of incidents and communicate with end-users to ensure resolution of issues/querieslogged
- Prioritise end-user calls and complaintsin an efficient manners
Job Requirements:
- Knowledge of Helpdesk solutions (preferable ITSM applications)
- Collaborative Team-work approach
- Customer service skills
- Computer literacy
- A Microsoft certification would be advantageous
- Must have own transportation and a valid driver’s license
Qualification & Experience:
- Grade 12 / Senior Certificate
- 5 years + experience as a helpdesk agent
Job Details:
Company: Lenmed
Vacancy Type: Full Time
Job Location: Roodepoort, Gauteng, SA
Application Deadline: N/A
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