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Website Kohl's
Job Description:
Builds customer loyalty by reinforcing Kohl’s customer service philosophies and best practice. Directs workflow, orients and trains associates and demonstrates Kohl’s service approach.
Job Responsibilities:
- Serves as leader on duty to ensure a positive and compelling customer experience
- Supervises and assists in accurate and efficient processing of customers’ requests and transactions
- Maintains organization of the registers and service desk areas
- Oversees daily functions of the Cash Office (i.e. register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)
- Executes workload and distributes tasks to support the customer experience
- Delivers the highest level of customer service supporting Kohl’s “Yes We Can” culture through effective problem solving
- Observes associate performance and provides feedback in partnership with Assistant Manager/Store Manager
- Trains associates to maximize performance and customer experience
Job Requirements:
- Ability to lift 50 pounds on an occasional to frequent basis
- Basic math and reading skills, legible handwriting and attention to detail
- Prior experience working with a team
- Ability to work as part of a team and interact effectively with others
- Basic computer skills
- Effective verbal and written communication skills
- Prior experience in sales, customer service or other work with the public
Job Details:
Company: Kohl’s
Vacancy Type: Full Time
Job Functions: Customer Service, Information Technology
Job Location: San Antonio, TX, US
Application Deadline: N/A
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