Job Description: The Human Resources (HR) team at JPL is on a voyage of innovation, discovery, and modernization that will allow us to continue to support the JPL mission and quests. AskHR, the Human Resources Solutions Center, is a centralized function designed to handle a variety of HR-related services. AskHR will provide higher-level customer service support to all JPL employees, retirees and applicants as a single point of entry to access all HR services. As a HR Customer Support Specialist, you will provide direct support to the centralized functions and handle a variety of HR-related services. Job Responsibilities: Work with internal resources to resolve employee issues and problems and escalates complex inquiries as necessary to Tier 2 or Center of Excellence Subject Matter Experts. Communicate and explain information related to a variety of benefits programs (insurance plans, health plans, retirement plans, leaves of absence and sick leave). Assists employees in completion of forms and provides general response to benefit inquiries. Serve as the first point of contact for employee questions and issues related to Human Resources Process HR Solutions Center requests that include but are not limited to Talent Acquisition, Talent Management, Compensation, Benefits, Learning, Technical Training, Leave of Absence and People Services. Assist employees with the completion of forms. Assist in the continuous development and improvement of information and processes required to perform quality service delivery. Process daily HR transactions into HRIS systems, perform audits or updates and ensure integrity and accuracy of the employee data and payroll records. Assess and understand full scope of issues presented and provide a comprehensive response. Provide timely and accurate information to employees. Utilizes case management system to process, document and resolve inquiries. Job Requirements: Demonstrated ability to respond to common inquiries or complaints from customers. Excellent customer focused communication skills (patience, attentiveness, courtesy). Demonstrated ability to analyze and solve problems to achieve first call resolution. Ability to work and problem solve independently utilizing available resources and tools. Technical computer proficiency in HRSC software applications. Strong understanding/knowledge of HR disciplines through training and experience. Experience with online HRIS and other types of HR systems. Proficiency in Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint. High School Diploma with a minimum of 10 years of related experience, an Associates Degree with minimum of 6 years of related experience, or a Bachelors Degree with a minimum of 3 years of related experience Minimum of three years of Human Resource Administration experience and/or training. Job Details: Company: JPL Vacancy Type: Full Time Job Location: San Jose, CA, US Application Deadline: N/A Apply Here vacanciesforyou.xyz
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