Jobs at Hilton – Telephone Operator

Job Responsibilities:

• Ensure all wake up calls take place at the correct time
• Assist other departments, as necessary
• Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
• Handle emergency calls immediately and relay comprehensive and accurate information, as required
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Follow company brand standards
• Comply with hotel security, fire regulations and all health and safety legislation
  Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required
• Accept and deliver all messages correctly and promptly for both Guests and management
• Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate

Job Requirements:

• Positive attitude and good communication skills, especially on the telephone
• Competent level of IT proficiency
• Ability to work on your own and as part of a team
• Commitment to delivering a high level of customer service