Tuesday , December 5 2023

Jobs at Hilton – Telephone Operator

Website Hilton

Job Description:

A Telephone Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

Job Responsibilities:

  • Ensure all wake up calls take place at the correct time
  • Assist other departments, as necessary
  • Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
  • Handle emergency calls immediately and relay comprehensive and accurate information, as required
  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Follow company brand standards
  • Comply with hotel security, fire regulations and all health and safety legislation
    Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required
  • Accept and deliver all messages correctly and promptly for both Guests and management
  • Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate

Job Requirements:

  • Positive attitude and good communication skills, especially on the telephone
  • Competent level of IT proficiency
  • Ability to work on your own and as part of a team
  • Commitment to delivering a high level of customer service

Qualification & Experience:

  • Previous experience in a customer-focused industry

Job Details:

Company: Hilton

Vacancy Type: Full Time

Job Location: Abu Dhabi, United Arab Emirates

Application Deadline: N/A

Apply Here