Jobs at Chapters – Customer Experience Manager

Job Description:

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

Job Responsibilities:

• Provide support for team members and customers alike, and contribute to the overall vision and sales objectives of the store
• Maintain performance management records
• Attract, hire, retain and develop talented and passionate Customer Experience Representatives
• Execute the store’s annual business plan as delivered by the General Manager
• Ensure the store is well-run, well-merchandised and well-staffed
• Make meaningful connections
• Engage and inspire our customers on the floor

Qualification & Experience:

• Driven
• Experience in retail or the services sector
• 2 + year of management or leadership experience with demonstrable skills and success in leading and developing others
• Humble
• Enthusiastic
• Proven track record of achieving sales and performance targets
• Curious
• Giving
• Passionate

Job Details:

Company: Chapters

Vacancy Type:  Full Time

Job Location: Montreal, QC, CA

Application Deadline: N/A

Apply Here

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