Job Description: As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique. Job Responsibilities: Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking Remain current on industry news and competitor Consistently achieve and/or exceed the monthly sales target, as directed by management. Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience This includes after sales clients if a Cartier after-sales dedicated area/staff is not available Appropriately resolve client issues/concerns and escalate as needed to Management Negotiate and handle objections with ease Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available Adapt approach according to the client needs and motivations Job Requirements: Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand. Must be available to work retail hours including weekends and to travel for trainings, client events, conferences Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision Being a genuine Maison Ambassador Strong understanding of Customer Service needs and Customer (internal and external) priorities Additional language skills are a plus Excellent interpersonal and communication skills are required Self-Starter with Team-Player approach Qualification & Experience: 2 to 5 years of previous experience in luxury retail, service or hospitality environment College degree preferred Job Details: Company: Cartier Vacancy Type: Full Time Job Location: Palo Alto, CA, US Application Deadline: N/A Apply Here vacanciesforyou.xyz
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