Jobs at Cartier – Boutique Assistant

Job Responsibilities:

• Partner with Operations Coordinator to manage boutique supply inventory including replenishment needs, order process, and optimal storage organization
• Responsible for the general upkeep and appearance of the sales floor
• Manage the flow of the boutique traffic to ensure that all clients are tended to in a timely manner
• Utilize Maison storytelling and heritage to enhance the client experience
• Deliver an exceptional welcome to the client upon the start of their Cartier journey and ensure outstanding hospitality throughout their visit
• Assist the commercial team with various activities to facilitate seamless client experiences including preparation, client entertainment, product presentation, and sales finalization (e.g. running product, gathering sales accessories, gift wrapping, beverage service, client data capture, farewell)
• Assist in the merchandising and overall display maintenance of the boutique (e.g. maintain proper visual standards; product maintenance and understock organization, cleanliness)
• Assist the commercial and management teams with CRM related activities including, but not limited to, data entry, various report management, execution of client treatments, etc.
• Assist the commercial team with complimentary services including strap changes, bracelet sizing, steam cleaning, cord changes, etc.
• Consistently reach and exceed all KPIs

Job Requirements:

• Must be able to stand all day and exhibit psychical strength
• Intellectual curiosity and passion for learning
• Strong understanding of client service needs and priorities (internal and external)
• Excellent analytical, organizational, and interpersonal communication skills are required
• Ability to work in a fast-paced, evolving environment
• Must be available to work retail hours (including weekends), and travel for trainings as needed
• Strong attention to details with the ability to handle multiple tasks simultaneously and with precisio
• Collaborative approach with ability to foster a united work environment with a “can do” attitude