Jetblue USA Careers – Associate Analyst

Job Description:

The Associate IT CTS Support Analyst provides support to JetBlue’s IT environment, including maintaining and supporting all hardware and applications utilized by JetBlue.

Job Responsibilities:

• Provides excellent onsite and remote Customer Service for JetBlue Crewmembers
• Coordinates resolution of incidents/requests from beginning to end with internal and external resources.
• Maintains documentation of requests per JetBlue standards
• Other duties as assigned
• Provides support for all JetBlue hardware/applications including telephony and mobile devices
• Monitors and supports systems
• Maintains and updates knowledge base documentation with most relevant information
• Collaborates with all Information Technology (IT) disciplines
• Maintains and supports user access
• Works to achieve first-touch resolution with all issues
• Coordinates response for major incidents and outages
• Facilitates software package rollouts and maintenance

Job Requirements:

Qualification & Experience:

• Pass a ten (10) year background check and pre-employment drug test
• Experience using desktop deployment packages
• One (1) year experience in IT hardware and application support
• Experience implementing and supporting applications
• Experience supporting latest operating systems
• Legally eligible to work in the country in which the position is located
  Available for overnight travel up to 50%
• High School Diploma or General Education Development (GED) Diploma
• In possession of valid travel documents with the ability to travel in and out of the United States

Job Details:

Company: JetBlue

Vacancy Type: Full Time

Job Functions: Information Technology

Job Location: Fort Lauderdale, FL, US

Application Deadline: N/A

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