JD Sports Vacancies – Cycling Store Colleague

Job Responsibilities:

• Ask customers what was wrong with a product if it is returned and offer replacements or alternatives to ensure the customer`s needs are met
• Show a genuine interest in the customer’s needs to identify and recommend the right products to fulfil the customer’s needs
• Make customers feel welcome by acknowledging them when they enter the store
• Observe customer buying signals help at the right time when it matters most
• Always exceed customer expectations by using GO’s customer service model ABC
• Create excitement around the products and the possibilities they offer, help the customer visualise the potential opportunities
• Take ownership of personal development by keeping up to date with product knowledge
• Replenish and maintain stock levels to ensure a high availability

Job Requirements:

• A passion for customer service and a proven record of delivering excellence in this area
• Excellent team worker
• Clear, confident communicator with excellent verbal, listening and written communication skills
• Ability to read customer cues
• Ability to not only deliver standards but to step back & challenge the accepted way of doing things to improve the customer experience.
• Ability to demonstrate you have worked in a team effectively
• GCSE in Maths and English is preferable
• Technical cycling qualifications are welcomed but not essential
• Attentive and keen eye for detail
• Excellent problem solver
• Knowledge of outdoor and cycling products is an advantage but not essential
• Ability to demonstrate that you have a hands-on approach
• Basic IT skills would be preferred
• Time Management