Job Description: To provide an excellent customer experience by offering expert advice and knowledge to help customers make the best choices that fulfil their needs. Take pride in and maintain excellent store standards and demonstrate GO’s mission and values. Job Responsibilities: Show a genuine interest in the customers needs to identify and recommend the right products to fulfil the customer’s needs Exceed customer expectations by using GO’s customer service model ABC at all times Help customers to make the decision to buy the products that are right for their needs Observe customer buying signals offer assistance at the right time to ensure you are offer help when it matters most Create an environment where customers are made to feel welcome and are given an excellent shopping experience by providing brilliant product knowledge and advice to fulfil all customer needs Ask customers what was wrong with a product if it is returned and offer replacements or alternatives to ensure the customers needs are met Taking pride in the store’s appearance and ensuring store standards are maintained at all times Maintain and replenish stock levels to maximise stock availability for customers Resolve any concerns a customer may have to remove any doubts about the products they are buying Offer alternative solutions to customers when a product they wanted are unavailable so the customers needs are still fulfil Create excitement around the products and the possibilities they offer to help the customer visualise the potential opportunities Serve customers promptly and give them a fond farewell Create inspiring displays that showcases our products and potential outdoors experiences Duties and Responsibilities: Replenish and maintain stock levels to ensure a high availability Make customers feel welcome by acknowledging them when they enter the store Job Requirements: A passion for customer service and a proven record of delivering excellence in this area Clear, confident communicator with excellent verbal, listening and written communication skills Ability to read customer cues Ability to not only deliver standards but to step back & challenge the accepted way of doing things to improve the customer experience. Ability to demonstrate you have worked in a team effectively Excellent team worker Excellent problem solver Basic IT skills would be preferred GCSE in Maths and English is preferable Time Management Attentive and keen eye for detail Knowledge of outdoor products is an advantage but not essential Qualification & Experience: Experience of effectively prioritising workload to achieve goals and objectives Relevant experience of retail or similar service focused role Experience of working in a high performing team Job Details: Company: JD Sports Vacancy Type: Full Time Job Location: Oxford, England, UK Application Deadline: N/A Apply Here vacanciesforyou.xyz
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