Job Description: In this role, you will assist the Store Manager in the day to day running of the store. Taking ownership of a number of duties while making sure that the stores KPIs are achieved. Furthermore, in the Manager’s absence, you will be the first point of contact, therefore you will motivate the workforce to drive sales and offer exceptional customer service while exceeding targets and maintaining the standards of the business. Job Responsibilities: Taking pride in the store’s appearance and ensuring store standards are maintained at all times Offer alternative solutions to customers when a product they wanted are unavailable so the customers needs are still fulfil Exceed customer expectations by using GO’s customer service model ABC at all times Replenish and maintain stock levels to ensure a high availability Create inspiring displays that showcases our products and potential outdoors experiences Duties and Responsibilities: Observe customer buying signals offer assistance at the right time to ensure you are offer help when it matters most Maintain and replenish stock levels to maximise stock availability for customers Make customers feel welcome by acknowledging them when they enter the store Create excitement around the products and the possibilities they offer to help the customer visualise the potential opportunities Ask customers what was wrong with a product if it is returned and offer replacements or alternatives to ensure the customers needs are met Help customers to make the decision to buy the products that are right for their needs Resolve any concerns a customer may have to remove any doubts about the products they are buying Show a genuine interest in the customers needs to identify and recommend the right products to fulfil the customer’s needs Support all departments to maintain a high level of customer service Serve customers promptly and give them a fond farewell Take personal ownership development by keeping up to date with product knowledge Create an environment where customers are made to feel welcome and are given an excellent shopping experience by providing brilliant product knowledge and advice to fulfil all customer needs Job Requirements: Excellent team worker Time Management Attentive and keen eye for detail Excellent problem solver Clear, confident communicator with excellent verbal, listening and written communication skills Ability to demonstrate that you have a hands on approach Ability to not only deliver standards but to step back & challenge the accepted way of doing things to improve the customer experience. A passion for customer service and a proven record of delivering excellence in this area Basic IT skills would be preferred Ability to read customer cues Knowledge of outdoor products is an advantage but not essential Ability to demonstrate you have worked in a team effectively Qualification & Experience: Experience of effectively prioritising workload to achieve goals and objectives Relevant experience of retail or similar service focused role GCSE in Maths and English is preferable Experience of working in a high performing team Job Details: Company: JD Sports Vacancy Type: Full Time Job Location: North Berwick, Scotland, UK Application Deadline: N/A Apply Here vacanciesforyou.xyz
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