JD Sports Careers – Outdoors Store Colleague

Job Responsibilities:

• Taking pride in the store’s appearance and ensuring store standards are maintained at all times
• Offer alternative solutions to customers when a product they wanted are unavailable so the customers needs are still fulfil
• Exceed customer expectations by using GO’s customer service model ABC at all times
• Replenish and maintain stock levels to ensure a high availability
• Create inspiring displays that showcases our products and potential outdoors experiences Duties and Responsibilities:
• Observe customer buying signals offer assistance at the right time to ensure you are offer help when it matters most
• Maintain and replenish stock levels to maximise stock availability for customers
• Make customers feel welcome by acknowledging them when they enter the store
• Create excitement around the products and the possibilities they offer to help the customer visualise the potential opportunities
• Ask customers what was wrong with a product if it is returned and offer replacements or alternatives to ensure the customers needs are met
• Help customers to make the decision to buy the products that are right for their needs
• Resolve any concerns a customer may have to remove any doubts about the products they are buying
• Show a genuine interest in the customers needs to identify and recommend the right products to fulfil the customer’s needs
• Support all departments to maintain a high level of customer service
• Serve customers promptly and give them a fond farewell
• Take personal ownership development by keeping up to date with product knowledge
• Create an environment where customers are made to feel welcome and are given an excellent shopping experience by providing brilliant product knowledge and advice to fulfil all customer needs

Job Requirements:

• Excellent team worker
• Time Management
• Attentive and keen eye for detail
• Excellent problem solver
• Clear, confident communicator with excellent verbal, listening and written communication skills
• Ability to demonstrate that you have a hands on approach
• Ability to not only deliver standards but to step back & challenge the accepted way of doing things to improve the customer experience.
• A passion for customer service and a proven record of delivering excellence in this area
• Basic IT skills would be preferred
• Ability to read customer cues
• Knowledge of outdoor products is an advantage but not essential
• Ability to demonstrate you have worked in a team effectively