JD Sports Careers – Fishing Store Colleague

Job Responsibilities:

• Ask customers what was wrong with a product if it is returned and offer replacements or alternatives to ensure the customers needs are met
• Serve customers promptly and give them a fond farewell
• Offer alternative solutions to customers when a product they wanted are unavailable so the customers needs are still fulfil
• Exceed customer expectations by using GO’s customer service model ABC at all times
• Resolve any concerns a customer may have to remove any doubts about the products they are buying
• Create excitement around the products and the possibilities they offer to help the customer visualise the potential opportunities
• Make customers feel welcome by acknowledging them when they enter the store
• Show a genuine interest in the customers needs to identify and recommend the right products to fulfil the customer’s needs
• Observe customer buying signals offer assistance at the right time to ensure you are offer help when it matters most
• Create an environment where customers are made to feel welcome and are given an excellent shopping experience by providing brilliant product knowledge and advice to fulfil all customer needs
• Taking pride in the store’s appearance and ensuring store standards are maintained at all times
• Maintain and replenish stock levels to maximise stock availability for customers
• Help customers to make the decision to buy the products that are right for their needs

Job Requirements:

• Ability to demonstrate you have worked in a team effectively
• Ability to read customer cues
• GCSE in Maths and English is preferable
• Ability to not only deliver standards but to step back & challenge the accepted way of doing things to improve the customer experience.
• Time Management
• Excellent team worker
• A passion for customer service and a proven record of delivering excellence in this area
• Clear, confident communicator with excellent verbal, listening and written communication skills
• Knowledge of outdoor products is an advantage but not essential
• Attentive and keen eye for detail
• Basic IT skills would be preferred
• Excellent problem solver