Job Description: To provide an excellent customer experience by offering expert advice and knowledge to help customers make the best choices that fulfil their needs. Take pride in and maintain excellent store standards and demonstrate GO’s mission and values. Job Responsibilities: Ask customers what was wrong with a product if it is returned and offer replacements or alternatives to ensure the customers needs are met Serve customers promptly and give them a fond farewell Offer alternative solutions to customers when a product they wanted are unavailable so the customers needs are still fulfil Exceed customer expectations by using GO’s customer service model ABC at all times Resolve any concerns a customer may have to remove any doubts about the products they are buying Create excitement around the products and the possibilities they offer to help the customer visualise the potential opportunities Make customers feel welcome by acknowledging them when they enter the store Show a genuine interest in the customers needs to identify and recommend the right products to fulfil the customer’s needs Observe customer buying signals offer assistance at the right time to ensure you are offer help when it matters most Create an environment where customers are made to feel welcome and are given an excellent shopping experience by providing brilliant product knowledge and advice to fulfil all customer needs Taking pride in the store’s appearance and ensuring store standards are maintained at all times Maintain and replenish stock levels to maximise stock availability for customers Help customers to make the decision to buy the products that are right for their needs Job Requirements: Ability to demonstrate you have worked in a team effectively Ability to read customer cues GCSE in Maths and English is preferable Ability to not only deliver standards but to step back & challenge the accepted way of doing things to improve the customer experience. Time Management Excellent team worker A passion for customer service and a proven record of delivering excellence in this area Clear, confident communicator with excellent verbal, listening and written communication skills Knowledge of outdoor products is an advantage but not essential Attentive and keen eye for detail Basic IT skills would be preferred Excellent problem solver Qualification & Experience: Experience of working in a high performing team Experience of effectively prioritising workload to achieve goals and objectives Relevant experience of retail or similar service focused role Job Details: Company: JD Sports Vacancy Type: Full Time Job Location: Swansea, Wales, UK Application Deadline: N/A Apply Here vacanciesforyou.xyz
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