Job Description: To provide an excellent customer experience by offering expert advice and knowledge to help customers make the best choices that fulfil their needs. Take pride in and maintain excellent store standards and demonstrate GO’s mission and values. Job Responsibilities: Exceed customer expectations by using GO’s customer service model ABC at all times Observe customer buying signals offer assistance at the right time to ensure you are offer help when it matters most Create an environment where customers are made to feel welcome and are given an excellent shopping experience by providing brilliant product knowledge and advice to fulfil all customer needs Maintain and replenish stock levels to maximise stock availability for customers Create excitement around the products and the possibilities they offer to help the customer visualise the potential opportunities Taking pride in the store’s appearance and ensuring store standards are maintained at all times Offer alternative solutions to customers when a product they wanted are unavailable so the customers needs are still fulfil Show a genuine interest in the customers needs to identify and recommend the right products to fulfil the customer’s needs Make customers feel welcome by acknowledging them when they enter the store Ask customers what was wrong with a product if it is returned and offer replacements or alternatives to ensure the customers needs are met Create inspiring displays that showcases our products and potential outdoors experiences Duties and Responsibilities: Job Requirements: GCSE in Maths and English is preferable Knowledge of outdoor products is an advantage but not essential Excellent team worker Ability to read customer cues Ability to demonstrate you have worked in a team effectively Excellent problem solver Attentive and keen eye for detail Time Management Basic IT skills would be preferred A passion for customer service and a proven record of delivering excellence in this area Ability to not only deliver standards but to step back & challenge the accepted way of doing things to improve the customer experience. Qualification & Experience: Relevant experience of retail or similar service focused role Experience of working in a high performing team Experience of effectively prioritising workload to achieve goals and objectives Job Details: Company: JD Sports Vacancy Type: Full Time Job Location: Swansea, Wales, UK Application Deadline: N/A Apply Here vacanciesforyou.xyz
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