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Website JD Sports
Job Description:
To provide an excellent customer experience by offering expert advice and knowledge to help customers make the best choices that fulfil their needs. Take pride in and maintain excellent store standards and demonstrate GO’s mission and values.
Job Responsibilities:
- Always exceed customer expectations by using GO’s customer service model ABC
- Observe customer buying signals help at the right time when it matters most
- Take ownership of personal development by keeping up to date with product knowledge
- Ask customers what was wrong with a product if it is returned and offer replacements or alternatives to ensure the customer`s needs are met
- Make customers feel welcome by acknowledging them when they enter the store
- Replenish and maintain stock levels to ensure a high availability
- Show a genuine interest in the customer’s needs to identify and recommend the right products to fulfil the customer’s needs
- Create excitement around the products and the possibilities they offer, help the customer visualise the potential opportunities
Job Requirements:
- Attentive and keen eye for detail
- Excellent problem solver
- Time Management
- Basic IT skills would be preferred
- Ability to demonstrate you have worked in a team effectively
- Technical cycling qualifications are welcomed but not essential
- Excellent team worker
- Clear, confident communicator with excellent verbal, listening and written communication skills
- Ability to read customer cues
- GCSE in Maths and English is preferable
Qualification & Experience:
- Relevant experience of retail or similar service focused role
- Experience of working in a high performing team
- A background in cycling and end user experience is preferable
Job Details:
Company: JD Sports
Vacancy Type: Full Time
Job Location: Stoke, England, UK
Application Deadline: N/A
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