Wednesday , December 6 2023

JD Careers – Store Colleague

Website JD Sports

Job Description:

To provide an excellent customer experience by offering expert advice and knowledge to help customers make the best choices that fulfil their needs. Take pride in and maintain excellent store standards and demonstrate Fishing Republic’s mission and values.

Job Responsibilities:

  • Create inspiring displays that showcases our products and potential outdoors experiences Duties and Responsibilities:
  • Offer alternative solutions to customers when a product they wanted are unavailable so the customers needs are still fulfil
  • Resolve any concerns a customer may have to remove any doubts about the products they are buying
  • Create excitement around the products and the possibilities they offer to help the customer visualise the potential opportunities
  • Replenish and maintain stock levels to ensure a high availability
  • Exceed customer expectations
  • Taking pride in the store’s appearance and ensuring store standards are maintained at all times
  • Serve customers promptly and give them a fond farewell
  • Observe customer buying signals offer assistance at the right time to ensure you are offer help when it matters most
  • Ask customers what was wrong with a product if it is returned and offer replacements or alternatives to ensure the customers needs are met
  • Create an environment where customers are made to feel welcome and are given an excellent shopping experience by providing brilliant product knowledge and advice to fulfil all customer needs
  • Maintain and replenish stock levels to maximise stock availability for customers
  • Help customers to make the decision to buy the products that are right for their needs
  • Show a genuine interest in the customers needs to identify and recommend the right products to fulfil the customer’s needs
  • Make customers feel welcome by acknowledging them when they enter the store

Job Requirements:

  • Basic IT skills would be preferred
  • A passion for customer and a proven record of delivering excellence in this area
  • Time Management
  • Knowledge of fishing and related products is essential
  • GCSE in Maths and English is preferable
  • Excellent problem solver
  • Ability to not only deliver standards but to step back & challenge the accepted way of doing things to improve the customer experience.
  • A passion for customer and a proven record of delivering excellence in this area
  • Ability to demonstrate you have worked in a team effectively
  • Attentive and keen eye for detail
  • Clear, confident communicator with excellent verbal, listening and written communication skills
  • Ability to read customer cues
  • Excellent team worker

Qualification & Experience:

  • Experience of working in a high performing team
  • Experience of effectively prioritising workload to achieve goals and objectives
  • Relevant experience of retail or similar service focused role

Job Details:

Company: JD Sports

Vacancy Type: Full Time

Job Location: Tonbridge, England, UK

Application Deadline: N/A

Apply Here