JD Recruitment – Department Manager

Job Description:

Being part of the team you will be responsible for ensuring our customers receive the best possible service each time they visit your store. You will assist in maximising store profitability by exceeding your sales targets and utilising the in-store devices while contributing to a successful store team.

Job Responsibilities:

• Recruit, coach and train a team of high performing store colleagues who are focused on exceeding customer expectations using GO’s customer service model ABC
• Support driving a sales culture in store that empowers Store Colleagues to deliver excellent customer service that installs confidence in the customer to purchase brilliant products that are suitable for their needs
• Communicate key business messages clearly and effectively to the Store Colleagues to drive performance and colleague engagement
• Review and action customer feedback (GLUK) daily, celebrate successes and provide developmental feedback to the store team to enhance the customer experience
• Organise and facilitate in store events to promote and grow GO’s brand in the local community through recommended partnerships in order grow our reach
• Review performance data, identify opportunities for growth and action areas of improvement to drive performance of the store
• Support store compliance by following GO’s Standard Operating Procedures at all times
• Conduct regular 121s and bi annual performance reviews with Store Colleagues to provide constructive feedback and review performance
• Identify and support a rich pipeline of talent and manage underperformance through GO’s performance framework

Job Requirements:

• Great coaching, mentoring and teambuilding skills that drives performance
• Clear, confident and motivational communicator with excellent verbal, listening and written communication skills
• A passion for customer service and a proven record of delivering excellence in this area.
• Be able to demonstrate the ability to improve store performance & standards through effective planning
• Proven experience of effectively prioritising and delegating workload to achieve goals and objectives
• A proven record of successfully promoting and growing a retail brand in the local community
• A keen eye for financial results with the ability to analyse and interpret KPIs, identify potential risks to address as well as identifying opportunities maximise
• Proficient and confident in the use of Microsoft Office products and retail business systems
• At least 2 years management experience in large format retail
• Experience of creating and leading high performing teams to include all aspects of recruitment, performance & talent management.

Job Details:

Company: JD Sports

Vacancy Type: Full Time

Job Location: Cambridge, England, UK

Application Deadline: N/A

Apply Here

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