Hilton Hotel Jobs – Housekeeping Manager

Job Responsibilities:

• Oversee Laundry Operations
• Manage staff performance issues in compliance with company policies and procedures
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Oversee housekeeping operations
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Ensure communication meetings are conducted and post-meeting minutes generated
• Ensure ongoing training
• Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
• Ensure staffing levels cover business demands
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard

Job Requirements:

• Excellent grooming standards
• Excellent leadership, interpersonal and communication skills
• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
• A successful track record of managing a large team
• Ability to work under pressure
• IT proficiency
• Strong organizational, budget management, and problem solving skills
• Previous experience of managing a department and Profit and Loss account
• Committed to delivering high levels of customer service
• A high school certificate or equivalent
• Flexibility to respond to a range of different work situations
• High level of commercial awareness and cost control capabilities