Wednesday , December 6 2023

Hilton Hotel Jobs – Channel Analytics Manager

Website Hilton

Job Description:

The Manager, Channel Analytics will support the Customer Experience organization to understand and optimize digital experiences throughout the travel journey. The focus will be preparing data and communicating performance stories across multiple data sets. Critical success factors will include collaborating with our business partners to address and prioritize a backlog of measurement, data validation, and building dashboards.

Job Responsibilities:

  • Deliver analysis across multiple data sources (Adobe, MicroStrategy)
  • Evangelize a measurement culture and maintain an analytics repository for CX partners
  • Develop insights and effectively communicate data to aid decision-making to both business and technical sides of the organization
  • Capture business requirements for data collection to provide mentorship to technical teams
  • Support the end-to-end process of analytics tracking and implementation for a variety of Digital products (e.g. connected room, payments)
  • Craft and build reports using tools to monitor business performance
  • Experience with Adobe Analytics debugging (e.g. Charles, Omnibug)
  • Communicate findings and practical recommendations to the target audience
  • Support Customer Experience in improving adoption rates of digital products
  • Conduct data validation, data pulling, data manipulation across multiple sources
  • Supervise data quality to ensure confidence in the data used for analysis

Job Requirements:

  • Exhibit a “can-do” demeanor with a passion for getting things done at the speed of business to consistently meet deadlines
  • Adapt to a fast-paced, ambiguous, and changing business environment
  • Guide and collaborate on implementation of requirements with developers for accurate data
  • Build a business reason for analytics and articulate the value of analytics
  • Partner management and expectation setting

Qualification & Experience:

  • BA/BS Bachelor’s Degree in an analytical subject area
  • Five (5) years of professional experience
  • Two (2) years working with a digital analytics platform: Adobe Analytics or Google Analytics
  • Seven (7) years of analytics experience
  • Two (2) years of experience in report and dashboard creation: Tableau, Adobe, Google Studio
  • Four (4) years of analytics experience
  • Two (2) years with at least one coding language/query tool: SQL, Hive, Alteryx, R, SAS, Python

Job Details:

Company: Hilton

Vacancy Type: Full Time

Job Location: Addison, TX, US

Application Deadline: N/A

Apply Here