Hilton Hotel Job Application – Guest Service Agent

Job Responsibilities:

• Demonstrate a high level of customer service at all times
• Act in accordance with policies and procedures when working with hotel equipment and property management systems
• Attend appropriate training courses, when required
• Comply with hotel security, fire regulations, and all health and safety legislation
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Use the correct procedures regarding credit cards and cash
• Assist with breakfast operations, serve food and drinks from the bar throughout the day
• Assist other departments, as necessary
• Ensure working environment and cleanliness are maintained to a high standard
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
• Ensure an efficient reception experience for Guests, including check-in/out
• Follow company brand standards and house rules

Job Requirements:

• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Positive attitude and good communication skills
• Competent level of IT proficiency
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Commitment to delivering a high level of customer service
• Calm, efficient, and organized with great attention to detail