Friday , December 1 2023

Hilton Hotel Careers – Telephone Operator

Website Hilton

Job Description:

A Switchboard Telephonist accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

Job Responsibilities:

  • Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
  • Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
  • Attend appropriate training courses, when required
  • Accept and deliver all messages correctly and promptly for both Guests and management
  • Demonstrate a high level of customer service at all times
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Ensure all wake up calls take place at the correct time
  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Assist other departments, as necessary
  • Follow company brand standards
  • Handle emergency calls immediately and relay comprehensive and accurate information, as required

Job Requirements:

  • Commitment to delivering a high level of customer service
  • Positive attitude and good communication skills, especially on the telephone
  • Competent level of IT proficiency

Qualification & Experience:

  • Ability to work on your own and as part of a team

Job Details:

Company: Hilton

Vacancy Type: Full Time

Job Location: Al Barsha First, United Arab Emirates

Application Deadline: N/A

Apply Here