Friday , March 29 2024

Hilton Hotel Careers – Senior API Support Engineer

Website Hilton

Job Description:

As the Senior API Support Engineer, you will be part of a team that delivers Application Program Interfaces (APIs) for Hilton’s property, guest, ancillary, corporate systems, and other systems. You will work within an agile framework and collaborate with the creative team, technical team, and product leads on targeted features and functions required for the project, allowing Hilton to maintain its position as a leader in hospitality.

Job Responsibilities:

  • Find opportunities for process improvements and speeding up consumption delivery
  • Evaluate solution design (including data flow, network and architecture diagrams), verbs/endpoints, and other key request details
  • Conduct testing of API services to launch new initiatives
  • Other duties and ad hoc queries as needed
  • Own and handle customer requests regarding API adoption using ServiceNow, Jira, and other tools to process the request from initiation to completion
  • Manage relationships with and flow of information to/from users with regards to API delivery
  • Collaborate closely between multiple multi-functional teams and partners for API Adoption, new APIs being built, etc.
  • Follow Hilton’s enterprise, security, and software engineering processes and guidelines, as well as work to continuously improve processes
  • Demonstrate technical knowledge of API fundamentals, toolsets, and document solutions for approval
  • Review and process API access, enhancement, and Consult requests related to Enterprise APIs

Job Requirements:

  • Passion for learning about the various technologies used in the tech stack and front-end ecosystem
    Superb communication skills, especially as it pertains to effectively communicating results and recommending improvements
  • Strong problem-solving skills with the ability to resolve issues optimally and creatively while maintaining a high level of flexibility, professionalism, and integrity
  • Willingness to maintain an up-to-date knowledge of developments in the industry

Qualification & Experience:

  • Five (5) years of professional work experience in Technology or a related field
  • Five (5) years of exposure to use of APIs or development of APIs Experience with Architecture Diagramming – data flows, network diagrams, interaction diagrams
  • Experience with Swagger Editor, JIRA, Confluence, and/or Postman Toolsets or related technologies

Job Details:

Company: Hilton

Vacancy Type: Full Time

Job Location: Memphis, TN, US

Application Deadline: N/A

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