Hilton Hotel Careers – Food & Beverage Social Media Coordinator

Job Responsibilities:

• Being aware of communications from the Hilton Social Team when it comes to crisis communications, announcements and social media recommendations
• Setting up and managing your hotel’s F&B outlets social media accounts and replying to guests’ comments and reviews in a timely manner
• Following enterprise and brand guidelines and best practices to optimize your social media presence, while paying close attention to legal guidelines
• Incorporating social media into your hotel’s marketing strategy and into all marketing campaigns as deemed appropriate
• Empowering your guests or unfamiliar travelers with resources and information about your property, F&B outlets and local area
• Posting on each social media channel on a regular basis in order to keep channels active and consistent
• Ensuring all negative TripAdvisor reviews are responded to and providing respective departments with operations insights

Job Requirements:

• Excellent communication skills
• High level of IT skills, including Excel, PowerPoint, and Word
• High level of knowledge on Social Media portals
• Proactive approach to meeting deadlines and targets
• Excellent organizational and administration skills