Hilton Hiring – Receptionist

Job Responsibilities:

• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
• Demonstrate a high level of customer service at all times
• Follow company brand standards
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Assist other departments, as necessary
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Comply with hotel security, fire regulations and all health and safety legislation
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments

Job Requirements:

• Competent level of IT proficiency
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team