Hilton Hiring – Laundry Manager

Job Responsibilities:

• Ensure that all items laundered and dry-cleaned are finished to the highest standard achievable and returned to guests or staff in immaculate condition.
• Responsible for careful handling of chemicals to avoid accidents.
• Establish records for production standards and training techniques.
• Responsible for laundry’s budget and cost control.
• Manage laundry training, assign work, and monitor the quality of the laundry and their quantities.
• Report directly to the Executive Housekeeper, keeping him advised of progress and practices.
• Train team members according to established procedures, disseminate information and assignments and conduct training meetings to discuss problems and future plans.
• Consult with supply agents for new and improved chemicals for dry cleaning and laundry for best results.
• Ensure all reporting and servicing deadlines are met on a timely basis.
• Adhere by the hotel’s policies and procedures, Hilton code of business conduct and the hotel’s team member handbook, security and emergency policies and procedures.
• Manage and investigate all complaints regarding customers’ clothes sent for laundry and put forward relevant solutions.
• Hold department briefings, informing assigned team members of new methods and management instructions.
• Inspect the entire area on productive methods and procedures used.
• Plan work and production schedules to meet housekeeping and food and beverage requirements.
• Confer with maintenance mechanics regarding repairs and replacement problems.

Job Requirements:

• Good communication, organizational and coordination skills.
• Able to maintain excellent relations with team members.
• Able to work under physical and mental pressure.
• Knowledgeable of all areas in the laundry operation such as washing, spotting, starching, dry-cleaning, pressing and laundry machine operation.
• Strong team player.
• Understand clothing materials and how to handle them.