Hilton Employment – Front Office Manager

Job Responsibilities:

• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty scheme
• Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
• Monitor staffing levels to meet cover business demands
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Maintain good communication and working relationships with all hotel departments
• Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards

Job Requirements:

• Ability to work under pressure
• Excellent grooming standards
• High level of IT proficiency
• Ability to work on your own and as part of a team
• Accountable and resilient
• Flexibility to respond to a variety of work situations
• Commitment to delivering a high level of customer service
• High level of commercial awareness and sales capabilities
• Excellent leadership, interpersonal and communication skills