Hilton Careers – Spa Therapist

Job Responsibilities:

• To be fully aware of current and future services offered by the hotel
• To ensure high standards of cleanliness in the department
• To report any maintenance issues to Front Office Manager
• Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates
• Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office Manager
• Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail
• Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards
• Assist in all areas of the operations as requested by Front Office Manager
• Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms
• Accurately schedule all massage reservations, changes, confirms and cancel massage reservations
• Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms
• Accurately explain spa treatment menu and packages to guests
• Attending Hilton Trainings and monthly departmental meetings as required
• Ensure stocking of water and other beverages and set up and break down of beverage and fruit station
• Assisting guest and providing personal training session, if necessary
• To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses

Job Requirements:

• Ability to read, writes, speak and understand the English language to effectively communicate with guests
• Ability to speak effectively in front of groups of customers or employees of organization
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to deal with problems involving several concrete variables in standardized situations