Friday , December 1 2023

Hilton Careers – Spa Therapist

Website Hilton

Job Description:

A Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.

Job Responsibilities:

  • To be fully aware of current and future services offered by the hotel
  • To ensure high standards of cleanliness in the department
  • To report any maintenance issues to Front Office Manager
  • Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates
  • Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office Manager
  • Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail
  • Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards
  • Assist in all areas of the operations as requested by Front Office Manager
  • Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms
  • Accurately schedule all massage reservations, changes, confirms and cancel massage reservations
  • Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms
  • Accurately explain spa treatment menu and packages to guests
  • Attending Hilton Trainings and monthly departmental meetings as required
  • Ensure stocking of water and other beverages and set up and break down of beverage and fruit station
  • Assisting guest and providing personal training session, if necessary
  • To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses

Job Requirements:

  • Ability to read, writes, speak and understand the English language to effectively communicate with guests
  • Ability to speak effectively in front of groups of customers or employees of organization
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
  • Ability to deal with problems involving several concrete variables in standardized situations

Qualification & Experience:

  • Experience in a resort or wellness related field
  • Experience in hospitality or customer service industry is requires
  • At least 1 year experience in the spa or hospitality industry

Job Details:

Company: Hilton

Vacancy Type: Full Time

Job Location: Abu Dhabi, United Arab Emirates

Application Deadline: N/A

Apply Here