Careers at Hilton – Guest Service Agent

Job Description:

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Job Responsibilities:

• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Ensure an efficient experience for Guests, from check in, to check out
• Demonstrate a high level of customer service at all times
• Work across all hotel departments, including Food and Beverage, Front Office, Kitchen and Housekeeping as required.
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments

Job Requirements:

• Commitment to delivering a high level of customer service
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Able to start right away
• Calm, efficient, and organized with great attention to detail
• Positive attitude and good communication skills
• Excellent grooming standards
• Previous experience in a customer-focused industry

Job Details:

Company: Hilton

Vacancy Type: Full Time

Job Location: Birmingham, England, UK

Application Deadline: N/A

Apply Here

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