HEB Employment – In Store Shopper

Job Description:

As a Customer Service Rep–In-Store Shopper, you’ll select, sort, and unload items to complete eCommerce online orders.

Job Responsibilities:

• Minimizes shrink through careful handling of product
• Makes decisions on customers’ behalf if requested item is unavailable
• Uses a digital tool to select items necessary to complete online orders, to pack and put away orders in staging area, and to retrieve orders for customers
• Selects merchandise from sales floor to complete customer online orders
• Maintains / stocks bag areas
• Provides superior customer service; answers product-related questions, locates products, and helps in-store Customers, as needed
• Follows Standard Operating Procedures (SOPs); achieves productivity standards
• Sorts / unloads selected merchandise into refrigeration, frozen, or dry storage holding areas
• Returns extra / unwanted products to their proper in-store location
• Communicates continuously with department Managers and Partners to locate product
• Complies with federal, state, and company regulations / standards for product freshness, food safety, and sanitation
• Organizes carts / maintains cleanliness within the eStore
• Gathers baskets and picks up trash inside and outside eStore as needed

Job Requirements:

• Ability to prioritize and handle cross-functional tasks
• Completion of all required training upon hire (e.g., Alcohol Seller’s Training)
• Strong customer service skills; ability to work in a fast-paced environment
• Ability to work a flexible schedule
• 3+ months of experience as a Curbie or related experience
• Experience in personal shopping a plus
• Effective decision-making skills
• Minimum age 16
• Strong communication skills
• High school diploma, or equivalent preferred
• Strong customer service skills
• Ability to make effective decisions on behalf of the customer with limited information

Job Details:

Company:  H-E-B

Vacancy Type: Part Time

Job Location: Port Lavaca, TX, US

Application Deadline: N/A

Apply Here

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