Job Description: To determine and direct segment customer service strategy that is in line with the segment strategy and provide segment customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests Job Responsibilities: Integrate business information, and compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions Develop rigorous business cases to drive new, differentiated segment service strategies to maintain market share Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances Focus on tactical service plans to deliver and continuously provide a consistent, seamless and positive customer experience Deliver exceptional and high quality service that exceeds customers’ expectations through proactive, innovative and appropriate solutions Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organisational values Anticipate and meet the needs of clients and commit to continuous development and entrenchment of a customer service culture Manage expenditure planning and reporting within approved budget parameters Implement client retention strategies effectively and report on the effectiveness thereof for future improvement Define, develop and maintain policies, procedures, standards and frameworks to efficiently manage practice and provide thought leadership Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG Job Requirements: In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check. Qualification & Experience: Experience - 5 to 8 years’ experience in a similar environment, of which 2 to 3 years ideally at management level Additional Knowledge - Sales and service strategies Minimum Qualification - Relevant Post Graduate FNB retail products and channels Segment sales and service tools and leading practices Consumer behavior Job Details: Company: FNB South Africa Vacancy Type: Full Time Job Location: Sandton, Gauteng, South Africa Application Deadline: N/A Apply Here vacanciesforyou.xyz
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